RRM3 — RRM3 Task 1: Introductory Messages
Competencies
1025.1.1 : Implements Appropriate Communication Styles
The learner implements appropriate communication styles based on audience and setting.
Introduction
Understanding your message's audience and considering how to adapt your message is key to successful interactions. In this task, you will:
1. Write two emails introducing yourself in a professional workplace setting to two different characters from the scenario below.
2. Demonstrate in a written analysis how each introductory message is adapted to the audience you are addressing.
3. Use the RRM3 D268 Task 1 Template located in the Supporting Documents section below the rubric as a guide to complete this task.
Scenario
You work for a corporation with multiple branches across the United States. You have been called to the East Coast headquarters to work on a training program that will be used nationwide. You will be meeting your team members—who come from various branches—for the first time and would like to communicate with them to introduce yourself before arriving. The following list has important information to know about each of their work cultures.
The team is as follows:
• Sarah: At Sarah’s branch at company headquarters, her team values time, efficiency, and direct communication. She typically plans out every minute of her day and expects meetings to have clear agendas with concise information about daily tasks. The culture is low context and values certainty and formality. Sarah has worked in the organization for nearly 20 years.
• Joe: At the company’s Southeast branch, Joe’s team values a relaxed and informal atmosphere. He and his colleagues focus a lot of energy on developing genuine relationships and trust. Joe and his coworkers use a high-context communication style. Joe is the newest hire out of this branch but has been working in the organization for 10 years.
• Blake: At Blake’s branch in the Southwest, his team values collaborating, sharing work, and equally contributing to ideas. The culture tends to focus on equal distribution of workload and people who desire to improve the success of the overall group. They generally communicate in a nonassertive manner. Blake has been working in the organization for 30 years.
• Talia: At Talia’s branch in the Midwest, the culture is friendly and warm. People are very supportive of each other and value kindness and expressions of appreciation. They, at times, have difficulty communicating criticism. They are largely assertive and uncomfortable with silence. Talia was recently promoted, and she has worked for the organization for 5 years.
• Mei: At Mei’s West Coast branch, employees can work in the office building, outside on patios, or on lawn spaces. Their workplace culture is individualistic, and people focus on direct communication. In Mei’s office, workers appreciate diverse and novel ideas. They value discussion and are comfortable with ambiguity. Mei is a recent graduate, and this is their first year at the organization.
Requirements
Your submission must be your original work. No more than a combined total of 30% of the submission, and no more than a 10% match to any one individual source, can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as live documents or cloud links, such as links to Google Docs, Google Slides, OneDrive, SharePoint, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt, .pptx).
A. Choose two of the characters from the scenario above and write an introductory email introducing yourself to each character (one email per character).
For each email you must:
1. Use a different communication style based on the characters chosen from prompt A.
2. Include an opening (i.e., Dear, Hello, etc.) and closing (i.e., Sincerely, See you soon, etc.).
Note: Suggested length for each email is 1–3 paragraphs.
Note: When introducing yourself, you may use real or fictitious details about your personal and professional life.
B. Based on the characters you chose to introduce yourself to in prompt A, complete the following:
1. Explain why you chose each communication style for each character.
2. Describe how each email from prompt A is different from the other.
Note: Suggested length is 1–2 pages.
C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized.
Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately.
D. Demonstrate professional communication in the content and presentation of your submission.
RRM3 — RRM3 Task 2: Communication Strategies
Introduction
Conflict is a normal part of life. Managing conflict using effective communication is an important skill for solving problems, innovating, and maintaining productive relationships—particularly in a professional setting. In this task, you will critically analyze the communication in a conflict scenario and provide recommendations for communication strategies to manage and resolve the conflict. Use the RRM3 D268 Task 2 Template located in the Supporting Documents section below the rubric as a guide to complete this task.
Scenario
Two managers in a health professions setting are upset about recent staff reductions and the effect on worker roles. The characters’ discussion is shown in the "Workplace Conflict" video in the Web Links section located below the rubric. As you watch the video, imagine that you are in the room with the two characters, serving as an observer. Provide feedback for each of the two characters on how to negotiate this conflict.
Requirements
Your submission must be your original work. No more than a combined total of 30% of the submission, and no more than a 10% match to any one individual source, can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as live documents or cloud links, such as links to Google Docs, Google Slides, OneDrive, SharePoint, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .pptx).
A. Watch the "Workplace Conflict" video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:
1. For each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.
a. Describe how each of the identified behaviors in prompt A1 escalated the conflict.
Note: The interpersonal communication behaviors could be verbal or nonverbal.
2. For each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.
a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.
Note: The suggested length for prompt A is 1–2 pages.
B. Recommend how each of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:
• pre-negotiation
• opening
• exploration
• bargaining
• agreement
Note: The suggested length for prompt B is 1–2 pages.
C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized.
Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately.
D. Demonstrate professional communication in the content and presentation of your submission.
RRM3 — RRM3 Task 3: Multimedia Proposal
Introduction
Producing an effective message encompasses efficient planning, organization, and influential communication. In this task, you will:
1. Create a written proposal for a new policy for an organization or community.
2. Create a professional, influential, narrated digital multimedia presentation of your proposed change using the RRM3 D268 Task 3 PPTX Template located in the Supporting Documents section below the rubric.
For your proposal and presentation, you may:
A. Select a topic from the "D268 Task 3 Rotating Topic List" document in the Supporting Documents section located below the rubric, OR
B. Use a policy topic based on your own professional interests.
This task includes two parts:
1. A written presentation plan in .docx format.
2. A professional, narrated multimedia presentation (i.e., narrated PowerPoint (.pptx) or narrated Panopto video) that focuses on a new policy for an organization or community (e.g., workplace, environmental, social group or club, neighborhood, school)
Note: You must use a narrated Panopto video or a narrated PowerPoint (.pptx) for part 2 of this task. The only accepted file types are, .pptx, or Panopto. All other file formats will be returned for resubmission for part 2 of this task.
Requirements
Your submission must be your original work. No more than a combined total of 30% of the submission, and no more than a 10% match to any one individual source, can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as live documents or cloud links, such as links to Google Docs, Google Slides, OneDrive, SharePoint, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
A. Write your presentation plan by doing the following:
1. Describe the audience (i.e., organization leaders, hospital administration, community council members, neighborhood association, neighbors, school board, colleagues, etc.) you wish to target who has the potential to enact your proposed policy.
a. Explain how your proposed policy will affect your chosen target audience from prompt A1.
2. Describe the problem to be solved by the proposed policy.
3. Describe your proposed policy and how it will be implemented.
B. Present your proposed policy from part A by creating a narrated multimedia presentation (i.e., record a voiceover of you narrating a PowerPoint [.pptx] or Panopto video). See notes below for more details on recording options.
1. Your presentation needs to be between 2 and 7 minutes in length.
2. Your presentation needs to be appropriate for the selected audience.
3. Your presentation needs to describe the problem to be solved by the proposed policy.
4. Your presentation needs to propose the change and how it will be implemented.
5. Your presentation needs to integrate the following principles of multimedia design:
a. Effective organization
b. Effective opening and closing
c. Appropriate choice and placement of 2 relevant visual aids (i.e. images, graphs, etc.)
d. Effective use of vocalics (i.e., pitch, tone, inflection, volume)
Note: Recording Option 1 (PowerPoint .pptx):
• If you use a narrated PowerPoint (.pptx), do not enable the webcam as the file will be too large.
• Your narrated PowerPoint must be submitted in .pptx format. All other file formats will be returned for resubmission for part 2 of this task.
• Each slide must include narration.
• The recording must feature a clearly understood, audible voiceover of you narrating your multimedia presentation.
• For instructions on how to access and use WGU’s PowerPoint, refer to the "Introduction to Microsoft PowerPoint" link in the Web Links section located below the rubric.
• For instructions on how to record a PowerPoint, refer to the “How to Make a PowerPoint with Audio” link in the Web Links section located below the rubric.
Recording Option 2 (Panopto):
• If you use a narrated Panopto video, your webcam is optional.
• The video must feature a clearly understood, audible voiceover of you narrating your multimedia presentation.
• For instructions on how to access and use WGU’s Panopto, refer to the "Panopto FAQ" link in the Web Links section located below the rubric.
• For the direct link and directions to login to WGU’s Panopto, refer to the "Panopto Access" link in the Web Links section located below the rubric.
• For instructions on how to submit your narrated Panopto video, refer to the "How to Submit a Panopto Video Link for Evaluation" link located in the Web Links section below the rubric. All other file formats will be returned for resubmission for part 2 of this task.
C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized. This includes source citation for any visual elements used in the digital presentation.
Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately. Fake, non-existent, or AI-generated sources are not acceptable sources.